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FREE EXPRESS SHIPPING FOR ORDERS OVER $150!
FREE EXPRESS SHIPPING FOR ORDERS OVER $150!
FREE EXPRESS SHIPPING FOR ORDERS OVER $150!
DHL EXPRESS SHIPPING
for DHL Express option you can track your order either by using the below link or clicking the image
tracking #number can be found in your shipping confirmation e-mail
ORDER PROCESSING
Orders are processed Monday to Friday from 9:00 am to 5:00 pm EET, excluding public holidays. All orders are fulfilled within 48 hours after the order is placed. Delivery times and dates may vary.
DELIVERY INFORMATION
We aim to deliver all orders in line with the estimated delivery times below.
Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed. We are also unable to deliver to freight forwarding or PO Boxes, APO - Army Post Offices, and FPO - Fleet Post Offices. Please provide an alternative address, where we can send your parcel.
INTERNATIONAL DELIVERY
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OPTION #1: DHL Express Shipping (available worldwide)
COST: 15€
DELIVERY TIME: 1-3 Business Days
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OPTION #2: International Standart Shipping
COST: 5€
DELIVERY TIME: 5-16 Business Days
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You will receive a shipment notification email with tracking number once your order has shipped.
Unfortunately we currently cannot ship to Russia.
CUSTOMS, DUTIES & TAXES
All EU (European Union) orders will NOT be subject to any import duties, fees & taxes
As much as we try to minimize additional fees when sending out your orders, certain countries have strict custom checks that will inevitably charge import taxes.
All parcels will be declared at $10 which is well under the taxable amount for any country.
Should a parcel be charged any import fees, those fees must be paid by the person receiving the parcel. GOLOKA will not be responsible for customs/duties/taxes or miscellaneous fees incurred from importing our products.
International returns initiated due to refusal to pay duties and taxes will be subject to a €30.00 restocking fee which will be deducted from the refund amount.
I'M STILL WAITING FOR MY ORDER
Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.
WHERE IS MY ORDER?
Want to know where your order is - click here to track your order or contact us.
PRODUCT
AN ITEM THAT I WANT IS OUT OF STOCK. HOW WILL I KNOW IF IT IS BEING RESTOCKED?
We highly recommend signing up to be notified when your desired item will be re-stocked. You can do this by viewing the item you are interested in, selecting the size you require, and clicking the 'notify me when available’ button. Simply enter your details and once your item has been re-stocked, you will be notified by email.
I HAVE RECEIVED THE WRONG PRODUCT. WHAT SHOULD I DO?
We are sorry to hear that you have received the wrong product. Please contact our customer care team via our contact form and we will try and get this fixed for you as quickly as possible.
Don’t forget to write down the number of your order and attach a picture of the garments that you received.
We will try and get this fixed for you as quickly as possible.
ORDERS
CAN I CANCEL MY ORDER?
If you wish to cancel your order, you will need to send a message to our customer care team via our contact form, including your order number. However, if your order has already been picked, packed, or dispatched, it will not be possible to cancel it.
CAN I AMEND MY ORDER?
Once an order has been placed, it is not possible to amend it. We recommend placing a new order with us and returning the incorrect order.
CAN I CHANGE MY SHIPPING ADDRESS?
If you wish to change or amend your shipping address, you will need to send a request to our customer care team via our contact form including your order number. Do not forget to include the correct shipping address. However, if your order has already been picked, packed, or dispatched, it will not be possible to change or amend it.
I DIDN’T RECEIVE AN EMAIL CONFIRMATION WHEN I PLACED MY ORDER. WHAT SHOULD I DO?
If you did not receive an email confirmation after placing an order, we first recommend checking your junk and spam email folders. If you are still unable to locate it, please send our customer care team a message via our contact form so that we can identify the issue and send you a new order confirmation email.
HOW CAN I TRACK MY ORDER:
Click here in case you want to know how to track your order.
PAYMENTS
WHEN WILL PAYMENT BE DEBITED FROM MY ACCOUNT?
The payment for your order will be debited at the moment that the order is placed.
HOW DO I PURCHASE A GIFT CARD?
You can order your GOLOKA Gift card by clicking the button "GIFT CARD" at the section CATEGORIES at the bottom of this website or by clicking direct here. Our Gift cards are delivered by email with instructions to redeem them at checkout.
DELIVERY
MY TRACKING NUMBER DOES NOT WORK?
If your tracking number is not working, please contact our customer care team via our contact form. Оur customer care team will get this resolved for you as quickly as possible.
MY TRACKING NUMBER IS SHOWING THAT MY ORDER HAS BEEN DELIVERED WHEN IT HASN'T. WHAT SHOULD I DO?
Please check with your neighbors and anyone else living with you to see if they have received it on your behalf. You can also check in any safe places the parcel could have been left.
If you're still unable to locate the parcel, please contact your local DHL office by providing your waybill number or our customer care team via our contact form.
CAN I REDIRECT MY PARCEL TO A DIFFERENT ADDRESS?
Once an order has been shipped, it is not possible for us to re-direct it to a new delivery address.
I'M STILL WAITING FOR MY ORDER
Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.
Please note that International Standard Shipping takes between 5 and 21 days.
If your order doesn’t arrive or is missing something, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you. If you do not notify us within 30 days we will be unable to investigate or replace any missing items.
RETURNS
INTERNATIONAL RETURN
We’ve set up a deal with DHL Express to pick up the package from any address of your choice & return it to us within 3-5 working days. This return option isn't free but the costs come out cheaper than sending it back via your local post office. To set up a Return, please contact our customer care team via our contact form or at [email protected]
You also have the option to ship your return via the courier of your choice, where the return fee must be covered by you. We would advise that you securely package your return and use a tracked shipping service as we can not be held responsible for any items lost or damaged in transit. Please also ensure you mark any returns as ‘returned goods’ on any postal or customs forms. Additionally, any duties incurred by incorrect customs declarations will be deducted from your final refund.
IF I CHOOSE TO RETURN VIA COURIER OF MY CHOICE
If you choose to return your unwanted item/s via the courier of your choice, please ensure you print the following details onto a sheet of paper and insert this inside your parcel:
order number;
full name;
item reference(s) returned;
reason for return.
However, you should still inform us via our contact form or at [email protected]
CAN I REQUEST AN EXCHANGE?
We do not offer exchanges at this present time. We can give you a store credit (in the form of an e-gift card code) after we receive your returned item and you can place a new order with us if the desired item is still available.
HOW LONG WILL MY RETURN TAKE TO PROCESS?
If you have made your return using DHL Express, your return should take 3-5 working days to reach our warehouse. Following this, your return will be quality inspected and your refund/store credit will be processed within 2 working days. Once your refund has been processed, it will take up to 5 days for the funds to reach your account depending on your original payment method.
If your return has been received but you haven't received your store credit within 3 working days, we first recommend checking your junk and spam email folders for an email from us. If you are still unable to find it, please send our customer care team a message via our contact form and we'll resend your store credit.
WHAT IS YOUR RETURN POLICY?
You have 14 days to make a return from the date on which your parcel was delivered to you. If 14 days have passed since your delivery was made, we would no longer be able to accept a return.
To be eligible for a return, your item must be unworn with the original tags attached, in the original packaging. If our customer care team feels any of these points are not met, it is at their discretion whether the item is suitable for return. If the return is refused, your item will be shipped back to you.
Gift Cards are also not eligible for refunds.
RETURNS
We value each of our customers and want you to be satisfied with your order. If there is any irregularity, something that you don't like about an item, or any other reason, you can return it. We are happy to refund or give you a store credit for any items within 14 days of receipt {the amount is minus the original shipping cost}. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or store credit. Returned items must be in their original condition {not worn, torn, or washed} and have all original tags with the original invoice attached. We reserve the right to refuse a product return if the item shows any signs of wear, alteration, misuse, or damage.
Gift cards are also not eligible for refunds.
For refunds - check the below information depending on country location*
EXCHANGES
We do not offer exchanges at this present time. We can give you a store credit (in the form of an e-gift card code) after we receive your returned item and you can place a new order with us if the desired item is still available.
RECEIVED THE WRONG ITEM?
If you receive an incorrect item in your order, please contact our customer care team directly at [email protected]
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank. There is often some processing time before a refund is posted.
If you are expecting a store credit and you haven't received it yet, we first recommend checking your junk and spam email folders for an email from us. If you’ve done all of this and you still have not received your refund/store credit yet, please contact us at [email protected]
INTERNATIONAL RETURNS
We’ve set up a deal with DHL Express to pick up the package from any address of your choice & return it to us within 3-5 working days. The DHL return service costs €22.. This return option isn't free but the costs come out cheaper than sending it back via your local post office. To set up a Return, please contact our customer care team via our contact form or at [email protected]
You also have the option to ship your return via the courier of your choice, where the return fee must be covered by you. We would advise that you securely package your return and use a tracked shipping service as we can not be held responsible for any items lost or damaged in transit. Please also ensure you mark any returns as ‘returned goods’ on any postal or customs forms. Additionally, any duties incurred by incorrect customs declarations will be deducted from your final refund.
EU RETURNS
You can arrange a return to us via your local postal service or contact us at [email protected] to arrange DHL pick-up. The DHL return service costs €22.
All European Union customers will get a full refund if returned within 14 days of receipt.
Express Shipping costs are non-refundable*
IF I CHOOSE TO RETURN VIA COURIER OF MY CHOICE?
If you choose to return your unwanted item/s via the courier of your choice, please ensure you print the following details onto a sheet of paper and insert this inside your parcel:
order number:
full name:
item reference(s) returned:
reason for return:
However, you should still still inform us via our contact form or at [email protected]
HOW LONG WILL MY RETURN TAKE TO PROCESS?
If you have made your return using DHL Express, your return should take 3-5 working days to reach our warehouse. Following this, your return will be quality inspected and your refund/store credit will be processed within 2 working days. Once your refund has been processed, it will take up to 5 days for the funds to reach your account depending on your original payment method.
If your return has been received but you haven't received your store credit within 2 working days, we first recommend checking your junk and spam email folders for an email from us. If you are still unable to find it, please send our customer care team a message via our contact form and we'll resend your store credit.
General Terms
Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the terms set forth in the ("Terms of Use"). By using our Services, you agree to the General Terms and Conditions, which will be updated periodically. Please check this page regularly to stay informed of any changes we have made to the Terms of Use.
Access to this website is permitted on a temporary basis and we reserve the right to withdraw or amend these terms without notice. We are not responsible if for any reason this website is unavailable for a short period of time or for any period of time. We reserve the right to restrict access to some or all of the website.
This website also contains links to other websites not operated by Goloka ("Linked Sites"). Goloka has no control over the linked sites and assumes no responsibility for their content, or for any loss or damage that may occur while using them. Use of the linked sites will be subject to the Terms of Use of our services contained in each such site.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found on the Privacy Policy page. By using this website, you agree to the policy described therein and warrant that all information provided by you is correct.
Prohibited
You must not abuse this website. You will not: commit or promote a crime; transmit or distribute a virus, trojan, worm, logic bomb or post any other material that is malicious, technologically harmful, in breach of trust, or in any way offensive or obscene; infiltrating any aspect of the Services; corrupted data; annoy other users; violate the property rights of others; send any unsolicited advertising or promotional material, often referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities on or access to this website. Breach of this provision would constitute an offense under the Computer Misuse Act 1990. Goloka will report any such breach to the appropriate competent authorities and disclose your identity to them.
We are not responsible for any loss or damage caused by hacking and denial of service, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other protected material due to your use of this website or the downloading of any material posted on it or on a website linked to it.
Intellectual Property, Software, and Content
The intellectual property rights in all software and content provided to you on or through this website remain the property of Goloka or its licensors and are protected by copyright laws and treaties worldwide. All rights reserved by Goloka and its licensors. You may store, print, and display the content provided solely for your personal use. You may not publish, manipulate, distribute or otherwise reproduce, in any form, any content or copies of content provided to you or contained on this website, nor may you use such content in connection with any business or advertising enterprise.
You may not modify, translate, reverse engineer, decompile or create derivative works based on any software or accompanying documentation provided by Goloka or its licensors. "Goloka" is a trademark belonging to Goloka Ltd. You are not permitted to grant any license or consent to use this Mark in any manner, and you agree not to use these Marks or any similar marks without Goloka's written permission.
Registration
Goloka reserves the right to delete an account if any user violates any of our terms in any way.
We always appreciate your feedback or other suggestions for Goloka, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).
Terms of sale
By placing an order, you agree to purchase our product subject to the following terms. All orders are subject to availability and price confirmation at the time of order.
The time for despatch of products may vary depending on availability and any other guarantees or representations made regarding delivery times are subject to delays arising from causes beyond our control for which we are not responsible. Please see our policy for delivery charges as well as additional information.
To place an order on Goloka, you must have a valid credit or debit card issued by a legitimate bank. Goloka reserves the right to refuse any of your requests. If your order is accepted, we will inform you by email and confirm the identity of the party with whom you have entered into a contract. This is usually Goloka or in some cases, it can be a third party. Where a contract is entered into with a third party, Goloka is not acting as an agent or principal, and the contract is between you and that third party and will be subject to the terms of sale provided to you. When you place an order, you undertake that all the details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. All product prices are subject to change.
Our contract
When you place an order, you will receive an email confirming receipt of your order and invoice. This email will only be a confirmation and will not constitute acceptance of your order. A contract between us for the purchase of goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Pricing and Availability
While we try to ensure that all details, descriptions, and prices displayed on this website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm your order at the correct price or to cancel it. If we are unable to contact you, we will treat the order as canceled. If you wish to cancel the order but have already made a payment, we will refund the amount paid. Where applicable, prices are inclusive of VAT. Shipping costs will be charged extra; such additional charges are clearly shown where applicable and included in "Total Charges".
The Service may contain typographical errors, other errors, or inaccuracies and may not be complete or up-to-date. We, therefore, reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill orders you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies, or outdated information regarding pricing, delivery, payment terms, or return policy.
Payment
Upon receipt of your order, we perform a standard pre-authorization check on your payment card to ensure that there are sufficient funds to complete the transaction. The goods will not be sent to the forwarding companies until this verification has been carried out. Your card will be debited once the order is accepted.
Discount codes
Promotional Discount Codes - We may from time to time offer promotional discount codes that may apply to any or certain specified purchases made through this Website.
The terms of use of any discount code will be stated at the time of issue.
Terms apply to all Goloka promotions, competitions, and discount codes (unless otherwise stated).
Only one promotional code can be used per order.
Discount and promotion codes cannot be used on Primark items. Other select brand exclusions may apply.
A Promo code cannot be used after an order has been placed.
Disclaimer
The materials displayed on this website are provided without any guarantees or conditions as to their accuracy. Except as otherwise expressly provided to the fullest extent permitted by law, Goloka and its suppliers, content providers and advertisers expressly exclude all conditions, warranties, and other conditions that might otherwise be implied by statute, common law, or equity and shall not be liable for any damages, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangible assets, damage to reputation or reputation or costs of ordering substitute goods and services arising out of or related to the use, inability to use, performance or refusals of this website or the linked sites and any materials posted thereon, whether or not such damages were foreseeable or arising in contract, tort, equity, restitution, statute, common law or otherwise in. This does not affect Goloka's liability for death or personal injury resulting from its negligence, nor for fraudulent misrepresentation, misrepresentation of a material matter, or other liability that cannot be excluded or limited under applicable law.
Link to this website
You may link to our home page provided you do so in a fair and legal manner and do not damage or take advantage of our reputation, but you must not link in such a way as to suggest any form of association, or endorsement from our side when none exists.
You must not link from a website that you do not own.
This website must not be framed on any other site, nor may you link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer Regarding Ownership of Third-Party Trademarks, Personal Images, and Copyrights
Except where expressly stated otherwise, all persons (including their names and images), third-party trademarks, and images of third-party products, services, and/or locations presented on this website are in no way connected or associated with Goloka and you should not rely on the existence of such connection or affiliation. All trademarks/names featured on this website are the property of the respective owners of those trademarks. Where a trademark or brand name is mentioned, it is used solely to describe or identify the products and services and is in no way a representation that such products or services are endorsed by or affiliated with Goloka.
Compensation
You agree to indemnify, defend and hold Goloka, its directors, officers, employees, consultants, agents, and affiliates harmless from any and all third-party claims, liability, damages, and/or expenses (including but not limited to legal fees). arising from the use thereof.
Variation
Goloka has the right in its sole discretion at any time and without notice to amend, remove or modify its products or any page on this website.
Invalidity
If any part of the Terms of Use is unenforceable (including any provision in which we exclude our liability to you), the enforcement of any other part of the Terms of Use will not be affected by any other provisions that remain in strength. As far as possible, where any clause / sub-clause or part thereof can be severed to make the rest valid, the clause should be construed accordingly. Alternatively, you consent to the clause being corrected and interpreted in such a way as to resemble the original meaning of the clause / sub-clause as permitted by law.
Complaints
We operate a complaints procedure that we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
Rejection
If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
Governing Law and Jurisdiction
These Terms shall be construed in accordance with the laws of Bulgaria and in the event of any dispute or claim relating to these Terms, such dispute or claim shall be subject to the exclusive jurisdiction of the Bulgarian courts.
The entire agreement
The above Terms and Conditions constitute the entire agreement of the parties and supersede all prior and contemporaneous agreements between you and GOLOKA PRO LTD. Any waiver of any provision of the Terms of Use will be effective only if in writing and signed by the owner of Goloka.
Code of Ethics Policy
As a respected and trusted business committed to offering its customers high-quality products, Goloka is committed to ensuring that suppliers and freight forwarders comply with the Code of Ethics.
We expect our suppliers to consistently provide an environment that protects the health and safety of their employees and basic human rights.
All suppliers are expected to comply with national labor laws and regulations, paying particular attention to:
– Minimum age of employees
– Freely chosen work
- Health and Safety
– Freedom of association and the right to collective bargaining
– No discrimination
– No rude or inhumane treatment
- Working hours
– Pay rates
Work conditions
Goloka will never knowingly ship goods from countries that violate the above principles. We also expect our suppliers to implement these principles when working with their employees.
Due to the sometimes complex nature of courier companies, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Goloka continues to grow, it realizes the importance of being proactive and doing everything in its power to support the rights of those involved in the production of its products.
Your Privacy
Goloka is fully committed to protecting the privacy of site visitors and customers. Goloka team members are themselves customers of other Internet sites and fully appreciate and respect the importance of online privacy protection. We will not disclose information about our customers to third parties except where it is part of providing a service to you – eg. arranging for a product to be shipped to you, carrying out credit checks and other security measures, and for customer research and profiling purposes or where we have your express permission to do so. At any time you can contact us and request that your information be deleted and we will do so as soon as possible, free of charge of course.
Your agreement
We will not sell your name, address, email address, credit card information, or personal information to any third party without your permission, but we cannot be responsible for the actions of any third-party sites through which you may have linked or been directed to the Website of Goloka.
Communication and Marketing
If you have made a purchase from our store, we may inform you of our latest products, news, and special offers by email, post, and telephone. All Goloka members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing communications and/or selected third parties, you must contact us and we will stop them immediately or click the "unsubscribe" link in any email communications we may send you.
Cookies
A cookie is a small information file that is sent to your computer, mobile device, or tablet when you visit a website and it will recognize your device on future visits. These types of files perform several different tasks, such as remembering your preferences and selected items, helping you improve the experience of a site, and trying to ensure that the ads or offers you see online are more relevant to you. These cookies can be divided into 4 types, each of which is listed below.
Category 1:
Strictly Necessary Cookies These cookies are essential to enable the site to provide services you have requested, such as remembering your shopping cart items.
Category 2:
Performance cookies – This type collects anonymous information about how people use the site and the data is combined with other users to allow us to improve the site's performance. For example, we use Google Analytics cookies to help us understand how customers reach our site, browse or use our site, and highlight areas where we can improve navigation, shopping, and marketing campaigns. The data stored by these cookies never show personal data from which your individual identity can be established.
Category 3:
Functionality cookies – they remember the choices you make, such as language, and search parameters such as size, color, or product line. They can then be used to provide you with a better experience, more relevant to your choices, and to make visits more tailored and enjoyable. The information is also aggregated with other users on an anonymous basis to enable us to improve the way the site works. For example, our "Saved Items" feature uses a "cookie" to remember products that you have expressed a wish to save while browsing our website.
Category 4:
Targeting cookies or advertising cookies – These cookies collect information about your browsing habits to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties, such as advertisers. You can change your browser settings to prevent cookies from being stored on your computer or mobile device without your express consent. The "Help" section of your browser usually provides details on how to manage cookie settings.
Site Statistics
We may disclose aggregated, anonymized statistics about the number of visitors to this website or the number of purchases made as required by our investors. We use an independent measurement and research company to collect data about visitors to this website on our behalf using cookies and code embedded within the site. Both cookies and embedded code provide statistical information about site page visits, individual page view durations, paths visitors take through the site, data about visitors' screen settings, and other general information. Goloka uses and stores this type of information, as well as that obtained from other cookies used on the site, to improve the experience for its users. Further information about how this information is obtained and used can be obtained by contacting us .
Protecting your security
We may use the personal information you provide to carry out appropriate anti-fraud checks. The personal information you provide may be disclosed to a credit reference or fraud prevention agency that may store that information. This is only done to verify your identity - no credit check is performed and your credit score is not affected.
Transfers of your information
The information we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff working outside the EEA who work for Goloka or one of our suppliers. Such processing may, for example, be necessary to fulfill your order, process your payment details or provide support services.
Unfortunately, the transmission of information over the Internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of data transmitted to our site; any exchange is at your own risk. Once we receive your information, we will use strict procedures and security features to try to prevent unauthorized access.
Disclosure of your information
We may disclose your personal information to any of our group companies. We may also disclose your personal information to third parties: in the event that Goloka sells or buys any business or assets; if Goloka or substantially all of its assets are acquired by a third party, in which case the personal data we hold about our customers may be one of the transferred assets; or if we are required to disclose or share your personal data in order to comply with any legal obligations or to implement or enforce our terms of; or to protect the rights, property, or safety of Goloka, our customers, or others. This includes sharing information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers, and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and we accept no responsibility for them. Please check these terms before submitting your personal data to these websites.
Checking your details
If you wish to verify the data you have provided to Goloka, you may do so by contacting us via the email address [email protected]. Our security procedures ensure that we can ask for proof of your identity before disclosing this information. This proof of identity will be in the form of your email address and password provided at registration. Therefore, you should keep this information safe as you will be responsible for any action we take in response to a request from someone using your email and password. We strongly recommend that you do not use the browser's password-saving feature, as this will allow other people using your device to access your personal information.
Goloka is a data controller for the purposes of the Data Protection Act 1998.
You have a right of access to the information that Goloka holds about you and your right of access may be exercised in accordance with the law. You can submit a request free of charge, but depending on the personal information you request, we may charge a fee to reimburse our costs of providing you with details of the information we hold about you. We will notify you of any such change upon receipt of your access request and confirm whether you wish to proceed and pay such a fee.
We are always happy to hear the opinion of our customers (even if it is negative). We always appreciate the time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to come back to the site and recommend us to your friends and family. If you have any questions or feedback regarding this statement, or if you would like us to stop processing your information, please do not hesitate to contact our customer service team, who will be happy to answer any questions you may have.
You can contact customer service by writing to us directly from the contact form located on the “CONTACT” page or to [email protected]
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